Linear · Maya Okafor
See what changed between releases
People open several tabs to see what changed, who it helps, and what to read next.
What should improve
One product story that explains the change, the customer feedback behind it, and the help page in under two minutes.
What people told us
14
customer comments
How sure we are
High
based on attached feedback
Next step
Review choices
before we tell customers
What success looks like
Help people understand product changes in less than two minutes.
For: Customers and product teams that follow releases
Choices
What we are choosing between
One clear comparison page
Current choiceShow the old and new update together with a short explanation.
Trade-off: Needs a little more work when a release is written.
A separate comparison tool
Let people choose any two updates and compare them.
Trade-off: Adds another screen for people to learn.
Link to each update
Keep the current update pages and add more links between them.
Trade-off: People still need to compare the pages themselves.
Steps so far
From feedback to change
Feedback received
Original customer message
Problem described
Need made clear
Choosing
Options are being compared
Tell people
Preview before we publish