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Product decisions

See why something matters, what people said, what we chose, and what changed.

How this works

One product story, from feedback to change.

Each product decision keeps the original feedback, the choice the team makes, the update, and the help page together.

Product decision Choosing now Customer preview Updated 18 min ago

Linear · Maya Okafor

How sure we are: High

What people need

People open several tabs to see what changed, who it helps, and what to read next.

What should improve

One product story that explains the change, the customer feedback behind it, and the help page in under two minutes.

4 related

Product decision Planned Customer preview Updated 46 min ago

Vercel · Daniel Kim

How sure we are: Medium

What people need

Customers can see an update during a service problem, but they also need to know what happened and what changed afterwards.

What should improve

A clear history of service problems that links the public update, the fix, and the help page.

4 related

Some requests were slow Service problem High impact · Resolved yesterday Explain past service problems Roadmap Now · 8 customer comments · Daniel Kim Status and service problems Help Service guide · updated Aug 26 Fewer slow requests Release Vercel · follow-up update

Product decision Planned Internal only Updated Yesterday

ChatGPT · Nina Volkov

How sure we are: Medium

What people need

Searches show where people get stuck, but those questions are not yet connected to a help page we can improve.

What should improve

A list of missing answers that helps the team write better help pages and connect each answer to the right product area.

3 related